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Tag Archives: Account Management

Managing Customer Accounts

The desired outcome of this stage is to ensure that your customer’s objectives are being met, expectations are being managed and that the value delivered is being communicated back to your customers. The fundamental programs your customer support team should have: Business Reviews Escalation Value Reporting Voice of the customer Let’s look at these in detail… Business Reviews…

August 9, 2016 in Business.

Startup Lessons: Operations, Customer Support, and Leadership

I sit and think about where I am at this point in my career. I’m 25 years old and I lead an Operations team of 4 at Ubiqua. We install software, provide technical support and maintenance services to Ubiqua’s customers. In the last 2 years at Ubiqua, I’ve worked as a Project Manager, an Account…

July 17, 2016 in Business, Essays.
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